Pristinct’s objective is to restore your item to a condition that is as similar as possible to its original condition. However, please be informed that your item will not become brand new, although we do strive to improve the condition of your bag. Complete removal of stains is not guaranteed, as the efficacy of our cleaning methods depends on several other factors as well.

Comments about the damage or stains on your item that may be noted on your invoice are for our reference only and are not conclusive or final. It is impossible to note all irregularities, problems, damage, or stains on every invoice. We do attempt to record this information, but there is no guarantee that these descriptions are complete.

Cleaning is the process whereby the item is cleaned, either the interior, exterior, or both. It may include a metal hardware polish as well. We employ different cleaning solutions and methods for different materials and areas, resulting in a longer wait time in certain cases. Cleaning your items regularly can help keep them mould free. We also offer an anti-bacteria treatment to kill the germs on your item, but it is mainly for hygiene purposes, and some stains can only be reduced and not completely removed. Each individual item is different, and we may need to assess the item after the initial cleaning service to see if further services are required. Cleaning is mainly for hygiene purposes. In the case where further services are needed, the lead time would increase appropriately.

There are a few possibilities that may result, depending on each item’s existing condition:

1. Items made of fabric, canvas, or nylon would have the most significant change after cleaning, but do note that the item may be slightly coarse and furry after.
2. Exotic leathers such as snake, crocodile, and ostrich skin, as well as fox fur, will have limited cleaning results as these materials are very delicate.
3. Patent leather or PVC glossy leather will have minimal results after cleaning if it has been stained. For these items, once they have been stained or discolored, they will be permanently there.
4. Suede leather, which has various lengths of fur, can be cleaned, but stain removal is minimal due to the nature of the material. In some cases, dark stains may be lightened after cleaning.
5. Vachetta leather commonly found on Louis Vuitton bags is extremely sensitive and can be stained permanently by water; hence, cleaning would only help to lighten the stains and not completely remove them.
6. Color fading might occur after cleaning for some materials, depending on the original condition of the item. For instance, two-tone canvas bags may be slightly faded after the cleaning service.
7. Furry threads on stitches may occur after cleaning, depending on the existing condition of the bag itself.
8. Damage such as tears, frays, peels, or any material with holes may expand after cleaning, depending on the existing condition of the item.
9. Stains would only be reduced by the cleaning service, and we cannot guarantee that they would be completely removed. For instance, yellowish glue stains, denim stains, water stains, pen ink stains, or any other stains.
10. Note: Our leather ateliers may recommend a color restoration service in order to fully cover any stains once the cleaning process is done.
11. Adhesive glue stains due to oxidation and can occur on both leather and non-leather goods. The effectiveness of cleaning glue stains is minimal, but we would strive to remove as much as possible.
12. Stickiness has two causes: the first is due to the item being in contact with sweaty palms, hand lotion, oil, and other products. In these cases, a cleaning service would be able to remove the stickiness. The second possibility is due to the high temperatures, hot weather, and improper storage. It could also cause the material to oxidize, and in such cases, cleaning results would be limited and may even remain.
13. Mould occurs when there is improper storage, one’s usage, or a change in climate. Our cleaning service is able to remove the mould as well as disinfect the items for hygiene purposes. However, in a serious case of mould, it would leave a stain on the item and cause the color of the item to change rapidly. If your bag is in such a condition, cleaning would not be able to remove the stain.
14. Note: For items that have been sent for mould removal service, the mould may or may not come back, as it depends on the storage and the frequency of use. We would recommend placing dehumidifiers close to the bags as well as storing them in an open and well-ventilated room.
15. Cleaning services would not help restore the color if your item is discolored. We would highly recommend picking a color restoration service instead.
16. Oxidation of your metal hardware may occur, and polishing would not be able to remove such stains unless you opt for a plating service.
17. Un-refurbished cases, such as those with scratches, wrinkles, dent marks, press marks, and shrunken leather, may remain after service.
18. Adhesive residues cannot be cleaned off with a one-time service, as the residue would come out sooner or later. The cleaning results for this case are limited, but we will try our best to remove it without damaging the bag. If it occurs again, we will advise you to wipe it off using cotton buds.
19. Items that have an odour can only be reduced by cleaning; if the substance has been absorbed into the material, the smell may remain.
20. Important note: After cleaning, the items may appear stiff and slightly dry; this is due to the removal of dirt, dust, germs, and oil. The bag would be normal after a period of usage.